Initial Orthodontic Financial Consultation

Randi, Orthodontic Treatment Coordinator, Southern Pines, NC; Pinehurst, NC; Whispering Pines, NC; Aberdeen, NC

Hello. My name is Randi. I am the treatment coordinator at Weaver Orthodontics. My goal is to help make the process of starting your orthodontic treatment as informative and understandable as possible. I am here to help you from the moment you make initial contact with our office expressing interest in treatment, throughout Dr. Weaver’s evaluative process, during treatment initiation, and beyond.

Our goal at your initial consultation visit is to answer the following questions.

  1. Do I or does my child need orthodontic treatment?
  2. If yes, when is the right time to start treatment?
  3. What does that treatment entail and how long will it take?
  4. And finally, how much will it cost, what will my insurance cover, and what will be my out of pocket expenses?

Dr. Weaver will answer the first three question by the end of your first visit and we will cover the details of his clinical exam in another blog post. I’d like to focus this post on the fourth question because we understand the question of orthodontic treatment costs can be a major source of stress for many people. I want to try to help you know what to expect from me on the financial side of your new patient consultation.

One component of the financial discussion is insurance coverage. Dr. Weaver is a participating provider with several major dental insurance companies including MetLife, Delta Dental, United Concordia Dental, Cigna, and SunLife. The list is growing too. While you may not see your insurance company on this list, please know that Dr. Weaver has a participating provider relationship with other insurance companies. Some of the major insurance companies listed above have relationships with other insurance companies and we are able to offer the same contractual prices.  In my role as treatment coordinator I will ask questions to gather demographic information, as well as questions regarding insurance coverage. These questions allow us to verify orthodontic coverage with the insurance company and help us understand your policy so we can explain individual plan details. Policies can vary between family members, so it is important for us to know the specifics of each policy for each individual. The information we receive from the insurance company helps us inform you of what your insurance will and will not cover of Dr. Weaver’s treatment plan. Our goal is to provide you with 100% of the financial details by the end of your initial consultation visit so you will know exactly what your insurance will cover and what your own out of pocket expenses will be. It will not be an estimate. The quoted price will be precisely what your costs will be for the entirety of Dr. Weaver’s proposed treatment. I will go over the proposed treatment with you and explain every detail of what is included in the costs. I will also discuss with you any discounts available, additional appliance fees, or any other special costs. There will be no hidden fees or costs. By the end of your consultation visit, my goal is to make sure you have all the information you need to make a fully informed decision as to whether you desire to proceed with treatment or not.

I look forward to meeting you and hope I can make your experience with Weaver Orthodontics a comfortable and rewarding one. Do not hesitate to call our office and ask for me, Randi, directly at (910) 725-3216.

Have a great day.

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